Delivery & returns

UK delivery

We currently deliver to valid addresses within the United Kingdom. Standard tracked delivery costs £4.95 and is complimentary when the product subtotal reaches £49.90, after discounts and before any delivery charge.

Single-candle orders will normally be sent using Royal Mail Tracked 48. The service shown by Royal Mail is a delivery aim rather than a guaranteed arrival date. For heavier or larger multi-candle parcels, we may use another suitable tracked Royal Mail or courier service. The delivery charge confirmed at checkout will not be increased after you pay.

Our normal dispatch target is 2–3 working days. Delivery usually takes a further 2–4 working days after dispatch. These timings are estimates, not guarantees. We will deliver without undue delay and no later than 30 days after the contract is made unless we agree another date with you.

Small batches and busy periods

SJC products are hand-finished in small batches. Seasonal launches, adverse weather and carrier disruption can occasionally extend dispatch times. If a material delay arises, we will contact you and explain your options, including cancellation where applicable.

Next-batch reservations

Selected 30cl candles may be reserved with a £5 deposit. The deposit is deducted from the full product price. We send the secure remaining-balance request within one working day; prompt payment within 24 hours allows us to aim for delivery within seven calendar days of reservation. If the balance is delayed, the delivery target may move accordingly.

Reservation deposits do not remove statutory cancellation or refund rights. If SJC cannot supply the reserved candle, we will refund the deposit in full. Delivery is charged with the remaining balance at the rate shown in this policy.

Addresses and missed delivery

Please check the delivery address before paying. Contact us promptly if it needs correcting; we cannot guarantee a change after dispatch. If a parcel is returned because an address was incorrect, incomplete or delivery was repeatedly missed, we may ask you to pay the reasonable cost of redelivery.

Your right to cancel

For most online purchases, you may cancel without giving a reason from the time you place the order until 14 days after the goods are delivered. Tell us clearly by email, post, telephone or by using the model cancellation wording below. You then have a further 14 days to return the goods.

This change-of-mind right does not normally apply to goods made to your specifications or clearly personalised. This exception does not affect your rights if an item is faulty, damaged, not as described or otherwise does not conform to the contract.

Returning a change-of-mind purchase

Contact us before returning anything so we can provide the correct instructions. Keep the product safe and return it with its original presentation where reasonably possible. You are responsible for the direct cost of a change-of-mind return and for taking reasonable care of the goods.

You may inspect an item as you would in a shop. If it has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a lawful deduction for any reduction in value. Lighting or materially using a candle is likely to go beyond ordinary inspection.

Refunds

We will issue an eligible cancellation refund no later than 14 days after receiving the returned goods, or after you provide evidence that they were sent back, whichever is earlier. We use the original payment method. We refund the basic outbound delivery charge, but not any additional amount paid for an enhanced delivery option.

Faulty, damaged or incorrect goods

Please contact us as soon as reasonably possible with your order number and photographs where helpful. Reporting transit damage within 48 hours helps us investigate with the carrier, but it does not remove your statutory rights. Where goods are faulty, damaged, incorrect or not as described, SJC will provide an appropriate remedy and cover reasonable return costs where required by law.

Model cancellation wording

Returns address

Please contact us before posting a return. We recommend retaining proof of postage.