1. Who we are
The legal seller is Sam June Cameron trading as SJC Home Fragrance, 8 Caxton Avenue, Bispham, Blackpool, FY2 9AS. Contact: hello@sjchomefragrance.co.uk or 07783 175991.
2. These terms
These terms apply to consumer purchases through sjchomefragrance.co.uk. Please read them before ordering. Our Delivery & Returns and Privacy pages also form part of the information we provide. Nothing in these terms limits your statutory consumer rights.
3. Products
We take reasonable care to describe and photograph products accurately. Handmade and artisan-finished goods may show small, non-material variations in colour, finish or appearance. Screen settings can also affect colour. Product-specific size, fragrance, safety and care details appear on the listing or supplied label.
4. Safety
Use products only as intended and follow all CLP, safety and burn instructions. Never leave a burning candle unattended; keep it away from children, pets, draughts and flammable materials; and use a stable, heat-resistant surface. Stop using a candle when approximately 1cm of wax remains.
5. Prices and delivery charges
Prices are shown in pounds sterling and include applicable taxes where required. Standard tracked UK delivery is £4.95 and is complimentary when the product subtotal reaches £49.90. The confirmed charge will not be increased after payment. We may change future prices, but not the price of an accepted order.
6. Placing an order
Your order is an offer to buy. You can review the bag and total before paying. A contract is formed when we send confirmation that the order has been accepted. An automated payment acknowledgement does not require us to accept an order where there is an obvious pricing error, suspected fraud, unavailable stock or a legal reason we cannot supply.
7. Payment
Payments are processed securely through Stripe using the methods displayed at checkout. Payment must be authorised before dispatch. SJC does not receive or store your complete card details.
8. Availability
Many pieces are produced in very limited quantities. Stock is checked before checkout and temporarily reserved while payment is attempted. If an accepted item is unexpectedly unavailable, we will contact you and offer an appropriate alternative or refund.
8A. Next-batch deposits
Where offered, a £5-per-candle deposit reserves production capacity rather than finished stock. It forms part of the product price. We will request the remaining balance securely before dispatch. Our seven-day delivery aim assumes that the remaining balance is paid within 24 hours of the request. If we cannot supply the reserved candle, the deposit will be refunded in full. Your statutory cancellation and refund rights continue to apply.
9. Delivery
We currently deliver within the United Kingdom. The delivery estimates, address responsibilities and delay provisions in our Delivery & Returns Policy apply. Risk passes to you when the goods come into your physical possession or that of a person you nominate.
10. Cancellation and returns
Your cancellation, return and refund rights are explained in our Delivery & Returns Policy. For most non-personalised online purchases, you have 14 days after delivery to tell us you wish to cancel and a further 14 days to return the goods.
11. Faulty goods
Goods must be of satisfactory quality, fit for their usual purpose and as described. If something is wrong, contact us. Remedies may include rejection, repair, replacement, price reduction or refund depending on the circumstances and applicable law.
12. Personalised orders
We will confirm the specification of personalised goods. Please check names, dates and wording carefully. The statutory change-of-mind cancellation right does not normally apply to goods made to your specification or clearly personalised, although rights relating to faults and misdescription remain.
13. Our responsibility
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, breach of your statutory rights or defective products where the law provides otherwise. We are not responsible for loss that was not reasonably foreseeable or for business losses arising from a consumer purchase.
14. Events beyond reasonable control
We are not responsible for delay caused by events outside our reasonable control. We will take reasonable steps to minimise the effect and contact you where the delay is material. Your legal rights concerning delayed delivery remain unaffected.
15. Website and intellectual property
SJC branding, original text, photographs, artwork and designs belong to SJC Home Fragrance or their respective licensors. They may not be reproduced commercially without prior written permission.
16. Complaints
Please contact us using the details above. We will try to resolve complaints fairly and promptly. Nothing prevents you from seeking independent consumer advice or using any remedy available by law.
17. Changes
The terms that apply are those in force when your order is placed. We may update future terms to reflect changes in law, services or business operations.
18. Law
These terms are governed by the law of England and Wales. As a consumer, you may bring proceedings in the courts applicable to the part of the United Kingdom where you live.